Policies

Policies
1. Privacy Policy
  1. What We Collect
  2. How We Use Information
  3. Sharing
  4. Data Security (Summary)
  5. Breach Notification
  6. Your Choices & Rights
  7. Cookies & Analytics
  8. Children’s Privacy
  9. Retention
  10. Consent
  11. Changes to This Privacy Policy
2. Absence & Make Up Policies
  1. Student Absences (Private Lessons)
  2. Lesson Credits
  3. Saturday Group Make‑Up Classes
  4. Teacher Absences / School Cancellations
  5. Inclement Weather & Holidays
  6. Transition Note
3. Terms & Conditions
  1. Parties & Contact
  2. Definitions
  3. Enrollment & Scheduling
  4. Attendance Overview (summary; see attendance and make-up policy for details)
  5. Tuition Overview (summary; see tuition & payment policy for details)
  6. Automatic Renewal, Disclosures & Cancellation
  7. Conduct, Safety & Property
  8. Communications & Text Messaging (SMS)
  9. Electronic Signatures & Records
  10. Policy Changes
  11. Non‑Discrimination
  12. Governing Law & Venue
4. Use of Media Disclaimer
  1. Consent (via Registration Checkbox)
  2. Limits
  3. Opt‑Out
5. Withdrawal Request Form
6. Tuition & Payment Policy
  1. Fixed Monthly Tuition (Auto‑Renew)
  2. Billing Cycle & Methods
  3. Automatic Renewal Disclosures & Notices
  4. Withdrawal / Cancellation of Future Billing
  5. Missed Lessons & Credits
  6. Refunds
7. Contact Us

Privacy Policy

Effective Date: January 2025

What We Collect

Contact & Student Info: names, contact details, student age range, instrument, scheduling.
Billing Info: last‑4 card digits or masked bank tokens via our processors; we do not store full card/bank numbers on Academy systems.
Communications: emails, texts, and call records for service delivery.
Website/Portal: device/browser data, usage logs, cookies/analytics (see 4.7).

How We Use Information

Provide instruction, scheduling, billing, and support.
Send essential service messages and (with opt‑in) marketing communications.
Maintain safety, security, analytics, and service improvements.

Service Providers/Processors (e.g., website host, lesson management, payment processors such as Stripe/processor used, email/SMS platforms) under contract to process data on our behalf.
Required by law (e.g., legal process, safety). We do not sell or rent personal information for marketing.

Data Security (Summary)

We maintain administrative, technical, and physical safeguards reasonably designed to protect personal information. Where applicable.
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Sensitive payment data is handled by PCI‑compliant processors; we do not store full card numbers.

Breach Notification

If we experience a data security incident involving personal information as defined by Massachusetts law and it poses a substantial risk of identity theft or fraud, we will provide notices to affected individuals and state authorities as required.

Your Choices & Rights

Update your contact information by emailing info@horusacademy.com.
Opt out of non‑essential marketing emails/texts at any time; essential service communications may continue.
Request access to or deletion of basic account data, subject to legal retention obligations.

Cookies & Analytics

We use cookies and analytics to operate our site and improve services. You can control cookies through browser settings; some features may not function without them.

Children’s Privacy

For students under 13, we collect the parent/guardian’s contact details and consent to communicate and manage the account. We do not knowingly collect payment data directly from minors.

Retention

We retain records for the period necessary to provide services and meet legal/operational requirements, then securely delete or anonymize.

By providing your contact information, you consent to receive communications from us as described in this policy. You have the option to opt-out of promotional communications at any time by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our usual communication channels.

Absence & Make Up Policies

Effective Date: January 2026

Student Absences (Private Lessons)

If a student misses a scheduled private lesson for any reason, tuition is not adjusted and the lesson is not rescheduled one‑to‑one.
The Academy issues one (1) Lesson Credit for each missed private lesson.

Lesson Credits

Use: Redeem online to book a Saturday Group Make‑Up Class.
Expiration: Valid 12 months from the date of issue.
Transferability/Cash: Non‑transferable; not redeemable for cash or tuition.
Capacity: First‑come, subject to capacity; multiple instrument levels may be combined.

Saturday Group Make‑Up Classes

Offered every Saturday (published schedule). Sessions may include ensemble skills, supervised practice, theory/ear training, or performance labs.
Families self‑book using Lesson Credits in the portal.

Teacher Absences / School Cancellations

We will provide a substitute where possible, reschedule, or issue a Lesson Credit.

Inclement Weather & Holidays

Closures follow posted announcements; tuition remains fixed. When feasible, we offer virtual alternatives or Lesson Credits to maintain continuity.

Transition Note

The prior “24‑hour advance‑notice credit” policy is retired for lessons on/after January 1, 2026.

Terms & Conditions

Effective Date: 1/1/2026

Parties & Contact

These Terms & Conditions (the “Terms”) govern enrollment at Horus Academy (the “Academy,” “we,” “us,” “our”). The enrolling party is the Student or the Parent/Guardian if the student is under 18 (“you,” “your”).
Contact: info@horusacademy.com · (626) 784‑6787 · 222 Spring St., West Roxbury, MA 02132.

Definitions

Private Lesson: One‑to‑one instruction scheduled weekly at a set day/time.
Group Make‑Up Class: Saturday group session booked using Lesson Credits for missed private lessons.
Lesson Credit: A non‑cash credit issued upon a missed private lesson, valid 12 months from issue, redeemable to book a Group Make‑Up Class.
Negative Option/Auto‑Renewal: Monthly recurring billing that continues until you cancel.

Enrollment & Scheduling

Enrollment is open to students of all ages/levels subject to instructor availability.
Schedules are set at registration; the Academy may adjust instructors or times to ensure continuity.
Teacher absences/school cancellations: We will provide a substitute where possible, reschedule, or issue a Lesson Credit.

Attendance Overview (summary; see attendance and make-up policy for details)

Student absences do not reduce tuition.
One Lesson Credit is issued per missed private lesson for use in a Saturday Group Make‑Up Class.

Tuition Overview (summary; see tuition & payment policy for details)

Fixed monthly tuition (auto‑renew): 30‑min weekly $200 · 45‑min weekly $260 · 60‑min weekly $320.
Tuition is fixed regardless of 3, 4‑ or 5‑week months, holidays, or student absences.

Automatic Renewal, Disclosures & Cancellation

Clear Total Price: Tuition shown on our website and checkout reflects the total price for weekly lessons each month; we do not add hidden or mandatory “junk fees.” Any add‑ons (books, events, etc.) are clearly labeled.
Recurring Billing: Tuition is charged by autopay on the 1st of each month to the payment method on file and continues until you cancel.
Pre‑Charge Notice: We provide written notice in advance of renewal (email and/or text) with the upcoming charge amount and easy cancellation instructions.
You can cancel online through this form or by emailing billing@horusacademy.com; phone cancellation is also available.
Cancellation Deadline: To stop the next month’s charge, submit withdrawal by the 15th (Eastern Time) of the current month. Requests on/after the 15th take effect the following billing cycle.
Confirmation: We will send a written confirmation of your cancellation request.

Conduct, Safety & Property

Be respectful to instructors, staff, and peers; follow staff directions.
Parents/guardians supervise minors in common areas before/after lessons.
The Academy is not responsible for lost or damaged personal items.
Report any medical or accessibility needs so we may provide reasonable accommodations.

Communications & Text Messaging (SMS)

We use email, phone, and SMS for scheduling, billing, and school updates. Message/data rates may apply.
Consent: By providing a mobile number, you consent to receiving texts (including automated) for service updates; marketing texts require separate opt‑in. Reply STOP to opt out of non‑essential texts; HELP for help. Essential service communications may continue.

Electronic Signatures & Records

You consent to transact electronically; typed names, clicks, and e‑signatures are valid signatures.
We may provide documents/notices electronically unless you request paper copies.

Policy Changes

We may update policies; we will post effective dates and highlight material changes.

Non‑Discrimination

We do not discriminate based on any protected characteristic under applicable federal or Massachusetts law. We strive to provide reasonable accommodations.

Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts. Venue for disputes is in Massachusetts courts; small‑claims court is permitted.

Use of Media Disclaimer